Terms of Use

1. Who we are

Nocktech is a web and software studio based in Toronto, Ontario, Canada, providing website design and development, custom business software, Zoho customization, CRM and systems integration, AI assistant development, and managed hosting. You can reach us at hello@nocktech.com.

2. Using this website

This website is provided for general information about our services. You may browse it and contact us through it. You may not attempt to gain unauthorized access to it, interfere with its operation, scrape it at a volume that degrades service for others, or use it to transmit unlawful or harmful material.

3. Information on this site is not an offer

Descriptions of our services are general and indicative. Nothing on this website constitutes a binding quote, a contract, or professional advice for your specific situation. Scope, timelines, and fees are established only in a written proposal or agreement signed by both parties.

4. Enquiries you send us

When you submit our contact form, you are asking us to get in touch. We will use what you send to respond to your enquiry. Please do not send confidential, sensitive, or privileged information through the form — use it to start a conversation, and we will arrange a secure channel if the discussion calls for one. Sending an enquiry does not create a client relationship or any obligation on either side.

5. How engagements work

Client work is scoped individually. We do not publish package pricing because the work varies too much for it to be meaningful. Each engagement is set out in a written proposal or statement of work covering deliverables, fees, payment schedule, and timelines.

• Project work: a defined scope, a fixed written quote, and an agreed delivery date
• Ongoing work: a monthly arrangement covering hosting, maintenance, changes, and continued development
• Advisory work: short engagements for assessment, audit, or technical review
• Changes to an agreed scope are quoted and confirmed in writing before the work begins

6. Ownership of work we deliver

On full payment of the fees for an engagement, ownership of the custom work product created specifically for you transfers to you. This does not extend to third-party software, open-source components, licensed assets, or our own pre-existing tools and frameworks, which remain governed by their own licences. Your domain names, accounts, and data are registered in your name and remain yours throughout.

7. Your responsibilities as a client

Projects depend on input from you. To keep an engagement on schedule we need timely feedback, the content and assets agreed in the scope, and access to any accounts or systems the work touches. You are responsible for ensuring you have the rights to any material you provide us, and for the accuracy of the business information we publish on your behalf. Delays in these areas may shift agreed timelines.

8. Hosting and availability

Where we host your site or application, we maintain backups, apply security updates, and monitor availability. We do not guarantee uninterrupted or error-free service. Planned maintenance is scheduled outside business hours wherever practical. Hosting services may be suspended for non-payment after written notice.

9. Third-party platforms

Much of our work connects to platforms operated by others — including Zoho, Google, payment processors, and hosting providers. Your use of those platforms is governed by their own terms, and we are not responsible for their availability, pricing changes, policy changes, or discontinuation of features.

10. Third-party links

This site may link to websites we do not operate. Those links are provided for convenience and do not imply endorsement. We are not responsible for the content, accuracy, or privacy practices of any external site.

11. Limitation of liability

To the fullest extent permitted by law, Nocktech is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunity, arising from your use of this website or our services. Our total aggregate liability in connection with an engagement is limited to the fees paid to us for that engagement. Nothing in these terms limits liability that cannot be limited under applicable law.

12. Ending an engagement

Either party may end an ongoing arrangement with written notice as set out in the applicable agreement. Fees for work already completed remain payable. On termination we will provide a reasonable handover of the work product you own, and we will not withhold your domains, accounts, or data.

13. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute will be brought before the courts of Ontario.

14. Changes to these terms

We may update these terms from time to time. The version published on this page, with the date shown above, is the version in effect. Continued use of the site after a change means you accept the updated terms.

15. Contact

Questions about these terms can be sent to hello@nocktech.com.