1. Who We Are

Nocktech ("we", "us", "our") is a digital consultancy based in Canada. We provide digital marketing, software development, and website management services, including the NockBot platform. This policy explains how we handle your personal information across all of our services.

2. Information We Collect

Information you provide directly

› Name and email address when you submit a contact form
› Messages and content you send through our contact form or Telegram
› Project details, images, and descriptions you share through NockBot
› Billing and payment information when you subscribe to NockBot (processed by our payment provider)

Information collected automatically

› IP address and approximate location
› Browser type, operating system, and device information
› Pages visited, time spent, and navigation paths on our website
› Referring website or search terms that led you to us

Information from third-party services

› Google Analytics data (anonymized website usage patterns)
› Google Ads conversion data (if you clicked an ad before visiting)
› Telegram account information (username, chat ID) when you interact with NockBot

3. How We Use Your Information

› To respond to your inquiries and provide requested services
› To manage your NockBot subscription and publish content on your behalf
› To generate analytics and advertising reports you request through NockBot
› To improve our website, services, and user experience
› To send service-related communications (billing confirmations, service updates)
› To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

› Service providers who help us operate (payment processing, email delivery, hosting)
› Google Analytics and Google Ads for website analytics and advertising measurement
› Telegram, as the platform through which NockBot operates
› Legal authorities if required by law or to protect our rights

5. Data Storage & Security

› Your data is stored on secure servers in Canada and/or the United States
› We use HTTPS encryption for all data transmitted to and from our website
› Access to personal data is limited to authorized personnel only
› We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law
› Contact form submissions are retained for 12 months unless you request earlier deletion

6. Cookies & Tracking

Our website uses cookies and similar technologies:

› Essential cookies: Required for the website to function (session management, security)
› Analytics cookies: Google Analytics collects anonymized usage data to help us understand how visitors interact with our site
› Advertising cookies: If you arrive via a Google Ads campaign, a conversion cookie may be set
› You can control cookies through your browser settings. Disabling cookies may affect website functionality

7. Your Rights

Under Canadian privacy law (PIPEDA) and applicable international regulations, you have the right to:

› Access the personal information we hold about you
› Request correction of inaccurate information
› Request deletion of your personal information
› Withdraw consent for data processing
› File a complaint with the Office of the Privacy Commissioner of Canada

8. NockBot & Telegram

When you use NockBot through Telegram, please be aware that:

› Telegram has its own privacy policy that governs data transmitted through their platform
› Messages you send to NockBot may be processed by our systems to fulfill your requests
› Content you publish through NockBot (text, images) is displayed publicly on your website
› We do not store Telegram message history beyond what is necessary to complete your request

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. Material changes will be communicated via email or through a notice on our website. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, contact us at hello@nocktech.com or through Telegram.

Privacy Policy